Return/Refund Policy

We stand behind the quality of our products. Any defects or errors - on our part - will result in a replacement at no charge. We can't offer returns for buyer’s remorse. Please double check sizing charts available on every product page.

Please double-check your shipping address before completing your order.

1. All Sales Are Final

All items are final sale (unless defective, see below). All products sold are made to order and/or personalized, so exchanges or returns for 'buyer's remorse' are not possible.

2. Defective Items

In the rare case that an item is damaged, mislabeled, or the wrong item, the customer can request a replacement, at no cost, within 30 days after receiving the product. There is no need to return the defective item. If you happen to receive a defective item, contact us as at contact[at]pectusprints[dot]com or through our contact form within 30 days of receiving your order. Make sure to include your order number and clear photos of the issue. We'll either replace the item at no cost to you, or refund only if we can't provide a replacement.

We are not responsible for damages to clothing caused by improper care or handling, or selecting an incorrect size.

The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and do not qualify for a refund.

3. Refunds

Refunds are only offered if the customer received the wrong or damaged item AND a replacement cannot be provided.

Size charts are available on each product page to ensure customers order the correct size/color. Please use them.

4. Exchanges

Exchanges for different sizes/colors are not possible due to the made-to-order nature of the products. However, if an item is mislabeled or misprinted, a new one will be sent at no cost to you. There is no need to return the defective item.

Size charts are available on each product page to ensure customers order the correct size/color. Please use them.

5. 30-Day Window to Resolve Defective Items

The customer is responsible for contacting the store within 30 days of receiving the product to resolve any issues with defective items.

6. Lost or Stolen Shipments

Pectus Prints is not responsible for lost or stolen shipments after delivery by the shipping carrier and/or for deliveries marked "delivered" by the carrier. Customers need to file their claims with the carrier for such issues.

We understand it's frustrating to lose a shipment, but once the package is marked as "delivered" it becomes your property and your responsibility. You will need to contact the shipping carrier directly to file claims, they won't release any information to us after that point. Read our shipping policy for steps on how to resolve the issue.

However, if your item goes missing during transit, we can help you investigate and find a solution.

IMPORTANT INFORMATION REGARDING CHARGEBACKS

Chargebacks

At Pectus Prints, we strive to provide a great shopping experience for our customers. We understand issues can arise and we are here to help you resolve any concerns promptly. We do not, however, offer free products under threat of chargebacks.

We encourage you to reach out to us directly if you experience any problems with your order. We are available to address any issues, whether it's a delayed shipment, a missing/stolen package, or a product concern. We keep meticulous records of all shipping and delivery activities to ensure accuracy and transparency. We have no choice but to include them in any chargeback dispute.

This *proof of delivery* - direct from the shipping carrier - is usually all that is needed to prove we held up our end.

Before considering a chargeback, please be aware of the following:

  1. Open Communication: Contact us first. Many issues can be quickly resolved through direct communication. While we can't access your private data with the shipping carriers (once delivered) - we've handled enough shipping issues to know what you should try.
  2. Filing a Claim with the Carrier: If your package is missing, one of the steps we recommend is filing a missing package claim directly with the shipping carrier. Please be aware that carriers may direct you to contact us, but due to privacy laws and their reluctance to share information once a package has been marked "delivered," we often cannot be of further assistance. It is essential to pursue the claim directly with the carrier.
  3. Chargeback Consequences: Initiating a chargeback should be a last resort. Not only are they financially devastating for small businesses, losing a chargeback dispute can lead to several consequences for the customer, including potential fees from your bank, a negative impact on your credit score, and the possibility of being blacklisted from future purchases. Frequent chargebacks can also harm your relationship with your financial institution.

We value your business and are committed to ensuring a positive shopping experience. Please give us the opportunity to resolve any issues before considering a chargeback. Your satisfaction is our priority, and we are here to help.

Thank you for choosing Pectus Prints.