Note: Once the shipping carrier marks your package as "delivered", we have no way to verify its delivery beyond the tracking details provided. At that point, ownership of the package transfers to you. We printed, packed, and shipped your order, and it was successfully handed off to the carrier. Due to privacy laws, our access to additional tracking details is limited. We encourage you to take steps to secure your deliveries.

We are not responsible for loss/theft of your property from your property. In those rare events, you must open a claim with the package carrier (USPS, UPS, FEDEX, etc.)

The risk of loss of, damage to, and title for, all your products pass to you upon delivery by the shipping carrier. It shall be your responsibility to file any claims with the carrier for a lost or stolen shipments, after the carrier tracking indicates that the product was "delivered".

However, if the package is lost in transit, we can help investigate the issue for you and offer many more solutions, please get in touch.

For packages lost in transit, all claims must be submitted no later than 21 days after the estimated delivery date.

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That being said, we have some steps you can take to locate a missing package. Just a heads up, it may take a few steps.

Step 1: Check Your Surroundings & Neighbors

Sometimes couriers drop off packages at the wrong address, street, or mailbox. It's also possible a neighbor, front desk, receptionist, mailroom, doorman, HOA, or colleague received the package. Ask around before assuming the package is missing. THIS SOLVES 75% OF THE ISSUES!

Step 2: Contact the Carrier

If the package still isn't found, contact the courier directly. They have GPS coordinates for every tracking scan and can confirm exactly where the package was scanned as Delivered. Have your tracking number ready.

*If the package was handed off to USPS - there is a different tracking number-usually found under "Delivery Details" and looks like this ex.

926129022338201808XXXX

• USPS Customer Support: 1 (800) 275-8777 *
• FedEx Customer Support: 1 (800) 463-3339
• UPS Customer Support: 1 (800) 742-5877
• DHL Customer Support: 1 (800) 225-5345

*Tip: If USPS delivered your package, don't waste time with the national support line. Visit or call your LOCAL post office and ask to speak with the Postmaster about your missing delivery.

*Tip: Ask USPS for a GPS Location.

Did you know that the USPS keeps GPS information for every package they deliver? Every time the USPS does a final delivery scan of a package, their database captures the exact GPS information! The GPS will show exactly where the package was delivered to, not necessarily where it was supposed to be delivered.

Therefore, one option for finding a lost package is to call your LOCAL post office (or just go there) and ask for the GPS location scan information for the package. When the carrier scans the package using their handheld scanner it is recording the GPS coordinates. The post office is generally not very forthcoming with those coordinates especially if they lose something.

When you provide them with the package's tracking number, USPS will be able to tell you the GPS location where they scanned and delivered the package, within a 6-foot radius. This may help narrow your search!

Step 3: File the Correct Report < IMPORTANT!!

If the carrier confirms misdelivery in writing (or email), send us that documentation so we can assist you. This is the ONLY way we can reprint and reship a package they misdelivered or lost.

• USPS: You need a *Service Request* to get written documentation of a misdelivery (not a 'claim'). You can submit one here (make sure to use the correct tracking number): https://usps.my.site.com/emailus/s/

• FedEx/UPS/DHL: If the package is missing, request proof of delivery or a misdelivery report. We need this IN WRITING from the carrier < Can't stress this enough!

> If you suspect the package was stolen, file a police report and provide us with a case number.

Step 4: What We Can Do

We handle these cases on a case-by-case basis:

If you have the proper documentation from the shipping carrier stating a misdelivery (do NOT try to file a 'claim') OR a police report case number - we most likely will be able to file an insurance claim and offer a no-cost reprint/reship of the missing item.

AGAIN: WE NEED *WRITTEN DOCUMENTATION * FROM THE SHIPPING CARRIERS OR A POLICE REPORT CASE NUMBER TO ISSUE RE-PRINTS AT NO COST!

THEY MAY TELL YOU ONLY "THE MERCHANT/SHIPPER" CAN 'FILE A CLAIM' - YOU MISSED A STEP or THEY WANT YOU TO GIVE UP - see above.

⚠ Filing false police reports or insurance claims is illegal and may have serious legal consequence.

Usually, it takes 3-5 business days to fulfill (process and print) an order, after which it's shipped out.

The shipping time depends on your location, but can be estimated as follows:

• USA: 5-8 business days (after fulfillment)
• International: We do not currently ship internationally. Stay tuned!

It's difficult to predict shipping times but we're doing our best to stay up to date on any issues in or out of our control and pass that info on to you. Busy seasons can be 7-11 business days.

To make sure the city in your address matches its ZIP code, use this USPS ZIP code lookup.

You will receive a tracking link via email when your order ships out.

If you have any questions about your tracking or shipment, send us an email at contact[at]pectusprints[dot]com

We do not make a dime from shipping or 'handling'. This fee is 100% whatever the carrier charges to ship. When you receive free shipping on an item, we actually pay for your shipping to pass breakeven savings back to you.

Shipping estimates are estimates. Before getting in touch with us, please (pretty please) help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address. If the package is in transit, you need to reach out to the shipping company to see if you can intercept it - otherwise it may return to us.
• The shipping carrier's website has the MOST ACCURATE tracking info. You can find a link and your tracking number on the email from us.

If the shipping address was correct and the package is days past it's estimate (and there isn't a national event affecting shipping), or tracking progress has halted - get in touch with us at contact[at]pectusprints[dot]com with your order number and we'll do our best to sort it out.

If you did make a mistake in your delivery address, and the package returns to us, we can resend it when it arrives back to us, but shipping will be at your own cost and return trips take forever. So please, double-check your typing!

Please see our return policy.

We work with a print-on-demand fulfillment partner. They have locations nationwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!